Ippocampo Srl, subsequently recognized as “The Company”, carries out the service of transporting people, their luggage, and passengers’ bicycles, in line with the transport rules listed here, the conditions of which are deemed to be fully accepted by anyone who purchases or uses the tickets passage of the Company. The transport regulations are available to the public at the Company’s offices, ticket offices, and onboard controls.
The fares, timetables, routes, and other conditions listed may be subject to change, as indicated in the general conditions of the contract of carriage.
1) TICKETS AND FARES – The travel ticket is personal, non-transferable, and valid only for the specified carriage. The traveler must carefully keep the contract/ticket to prove his right to travel and show it to any ship officer or Company officer who requests it.
Tickets with abrasions and/or corrections are considered invalid. Tickets not used on the date of issue will lose their validity without the possibility of a refund. The rules and fares can be consulted at the departure agencies (ticket offices) and on board the ships. No copies will be provided for lost or stolen tickets.
Children under the age of 2 are allowed free travel without entitlement to a seat; if they occupy a seat, the applicable fare is due. Children from 2 to 5 years of age pay the child rate. From 6 years of age, the rate is full. The age of the children must be documented. No reduction can be granted for children after the tickets have been issued. Children under the age of 14 must be supervised by parents or adults who have custody of them and cannot move around the ship without being accompanied. The Company will not be liable for any harm to minors in the event of a breach of the above.
Ticket price reductions must be requested by those entitled to them before the ticket issuance and by presenting proof documents.
The reduced fares for island residents are only applicable to passengers who prove their residence on the island, with appropriate documentation. Passengers who, during the journey, do not have the document giving entitlement to the discount applied when issuing the reduced fare ticket, will be required to pay the difference between the reduced fare already paid and the full fare, increased by 100% and up to 4 times the maximum rate.
Check on board
The Company, through inspectors or its own crew, can carry out checks on travel documents during navigation. The passenger who is without a ticket, without having given notice to the Captain or the crew, will be subject to payment of the full fare ticket price foreseen for the journey made, increased by 100% and up to 4 times the maximum fare.
2) TICKETS – Passengers with pre-purchased tickets or even return tickets must necessarily show up at the boarding gate 15 minutes before the scheduled departure time, otherwise the seat on board may be made available. Passengers with return tickets, to ensure the availability of a seat on board, must make the reservation at least two hours before the chosen departure time.
3) BOOKINGS-CANCELLATIONS-REFUNDS regarding the ticketing policy, the following regulation (this is a non-exhaustive list: for cases not covered in the points below, it will be evaluated on a case-by-case basis and always at the Company’s discretion):
ticket refunds are permitted only in cases of bad weather, adverse weather conditions, Civil Protection alarms (and/or other similar cases), breakdowns, delays of more than 3 hours, or any other cause of force majeure;
the refund consists in the return of the only amount of the ticket, without considering any damages deriving directly or indirectly from the non-use of the same;
the change of date is permitted only in proven and exceptional cases, in any case always at the discretion of the Company;
in case of second thoughts / cancellations / change of dates and the like, only 50% of the amount paid will be refunded if it occurs within 15 days of booking; in a shorter period of time it will not be possible to proceed with the refund.
4) INVOICE – Tickets are not considered invoices. Passengers who wish to obtain a ticket with invoice value must request it when purchasing the ticket, providing their personal and fiscal data pursuant to art. 22 of Presidential Decree 633 of 10/26/72 and subsequent amendments, and before the issue of the same.
5) LUGGAGE – Suitcases, travel bags, travel bags, rucksacks, and the like are considered luggage, which contains the passenger’s personal effects. Each passenger is entitled to a piece of baggage with a maximum size of 50x30x15 cm and a maximum weight of 10 kg if on board a ferry, and 5 kg if on board a fast vessel. Excess baggage can be accepted on board against payment of an additional ticket. Baggage, goods and various parcels can only be embarked with the passenger. Luggage cannot be placed on chairs, armchairs, or in such a way as to hinder other passengers. In case of violation of these rules, the Company assumes no responsibility for any damage or loss.
6) DOGS, CATS, AND OTHER DOMESTIC ANIMALS – Unless different provisions of the law are provided for, the transport of dogs, cats, and other small pets is permitted upon payment of the envisaged fare. Animals must be kept outside the passenger areas and must not cause damage or nuisance. Dogs must be muzzled and on a leash, while cats and other pets must be transported in cages or baskets. The feeding of the animals is the responsibility of the owners.
7) WEAPONS – It is strictly forbidden to bring on board weapons, firearms, ammunition, explosives, fuel, or other dangerous substances.
8) ON-BOARD PROVISIONS – NOTICES – From the moment of embarkation to disembarkation, all passengers must comply with the instructions of the crew and the posted notices. Passengers must remain seated during the crossing and mooring and unmooring operations, and maintain a behavior that does not compromise the safety of navigation.
9) LIABILITY OF THE PASSENGER – The passenger is responsible for all damages caused directly by him or by a person or animal in his care, to the ship, its furnishings, its equipment, other passengers, luggage, staff of the Company or third parties. The passenger is also responsible for the payment of any penalty, fine, fine, and/or expense to which the Company may be subject as a result of his conduct.
10) BICYCLES – Bicycles can be transported in compliance with the following conditions: it is possible to bring a standard/folding bicycle or a folding scooter inserted in special cases that do not exceed 150 cm by adding the three dimensions, at a cost of 3 euros each way.
11) PROHIBITIONS – Passengers are forbidden to include in their luggage or take on bicycles carrying flammable or potentially dangerous substances, contraband goods, carry letters and parcels subject to postal tax, state monopoly products, or which in any case are prohibited to export, introduce into the halls objects that may cause disturbance or inconvenience to passengers, lie down on sofas, open or close the windows without the assistance of the crew. Failure to comply with these prohibitions makes passengers liable to the competent Authorities and to the Company, which reserves the right to request compensation for any damages, fines, and fines it may incur. Passengers are required to compensate for any damage caused to the vessel and to the furnishings on board. No package/package/envelope or object can make crossings unattended, the presence of a companion is ALWAYS necessary.
12) EMBARKATION – At the time of embarkation, the passenger is obliged to show the on-board staff the ticket and the documents certifying any rights to fare reductions or exemptions from payment. The timetables and itineraries indicated in the brochures may vary. Before boarding, passengers are invited to check the timetables and itineraries of the chosen journey at the Company’s headquarters or ticket offices. The Company assumes no responsibility for sudden changes due to force majeure, vessel impediments, or other valid reasons. Passengers are not permitted to bring weapons of any kind on board. If at the time of embarkation or during navigation it is discovered that a passenger holds weapons or appears to be in conditions (due to illness, drunkenness, or other reasons) that represent a danger to himself or to others, the Captain of the ship will take the foreseen measures From law. The passenger, from the time of boarding until disembarkation, is required to comply with the provisions issued by the Command on board.
13) ITINERARIES AND TIMETABLES – The departure and arrival times of the ship and the itinerary are subject to change, even without notice, for technical reasons or force majeure; the Company reserves the right to cancel or modify the planned trips in whole or in part, and to cancel departures or stops for the same reasons. If the journey has to be modified for technical reasons or force majeure, the passenger will be obliged to disembark at the port of the new destination and no refund or compensation will be provided.
Passengers are therefore required to confirm the itineraries and timetables in advance at the port ticket offices, checking – before departure – that there have been no changes regarding the ship and the timetable indicated on the ticket. In this case, the passenger can ask the ticket office to leave, if there are seats available, with the next journey, or abandon the journey, obtaining a refund of the ticket price, which will be made only by the office that issued the ticket. No further indemnity or compensation for damages will be paid by the Company, whatever the cause that led to the cancellation or modification of the trip.
14) LIABILITY – The transport of passengers, bicycles and luggage takes place at the risk of the passenger. The Company declines all responsibility for damage to people or things or theft of bicycles or luggage. The Company cannot be held responsible for extra expenses caused by delays or omissions of rides due to technical or mechanical failures of its vehicles, or in any case due to causes beyond its control such as illness, bad weather, strikes, quarantines, wars, or force majeure. Timetables, fares, and travel conditions may be changed without notice.
15) COMPLAINTS – ACCIDENTS – COMPLAINTS – Any complaints must be submitted in writing directly to the Company within 48 hours of disembarkation. Accidents or damage must be immediately reported to the Command of the vessel on which the journey was made.
16) POSTING AND VARIATION OF THE REGULATIONS AND THE RATES – This regulation is displayed, for the knowledge of the public, in the premises of each agency of the Company, in the on-board rooms intended for passengers and on the website www.ippocampoprocida.com. This exhibition is mentioned on the tickets.
17) ADDITIONS AND MODIFICATIONS TO THE REGULATIONS – The Company reserves the right to integrate or amend the conditions governing the relationship with users at any time. The relative communications will be made by the Company through notices displayed at the Company’s offices and ticket offices and at the on-board controls and will come into effect from the date indicated in said notice.
18) COMPETENT COURT – For any controversy, the competent court will be that of Procida.